PRIVACY POLICY

Effective Date:Ā August 1, 2025

At Living Well Psychology Clinic, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use The Mind Hub (hosted on Kajabi).

INFORMATION WE COLLECT

When you use The Mind Hub, we may collect:

  • Your name and email address (account creation and communication)
  • Payment information (via secure third-party providers)
  • Course progress and interactions
  • Cookies and usage data (for analytics and site improvement)
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HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide access to the courses you purchase
  • Communicate with you about your account and course updates
  • Improve our services using analytics and feedback
  • Comply with legal obligations
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COOKIES & TRACKING

We use cookies to improve functionality, analyse website traffic, and offer a better user experience. You can control cookie preferences through your browser settings.


THIRD-PARTY SERVICES

We share data only when necessary, such as with:

  • Payment processors (e.g., Stripe, PayPal)
  • Kajabi (our course hosting platform)
  • Email services (e.g., for newsletters or course updates)

These providers only receive the data necessary for their service and are required to protect it under strict privacy terms.


DATA SECURITY

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is 100% secure.


YOUR RIGHTS

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Lodge a complaint if you believe weā€™ve breached privacy obligations

To make a request, please email us at: [[email protected]]


CHILDRENā€™S PRIVACY

While our courses are suitable for all ages, we encourage parental guidance for users under 18. We do not knowingly collect data from children without parental consent.


CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes via email or by posting a notice on our website.


CONTACT

For any questions or privacy concerns, contact us at: [[email protected]]

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